Refund policy

Returns and Refunds Policy

Last updated: 2 September 2026.

This policy applies to purchases made from Astral Chart Factory. Any mandatory consumer rights under the law of the customer's country always take precedence over this policy.

1. Personalised products

Physical birth charts are created from the data and choices supplied by each customer and are made to the customer's specifications or clearly personalised. Unless applicable law provides otherwise, they are not eligible for withdrawal, cancellation, return or exchange due to a change of mind once personalisation has been confirmed or production has started.

This exclusion does not limit the customer's rights if the product arrives damaged, is defective, does not match the order, or contains an error attributable to Astral Chart Factory.

2. Digital PDF files

Before digital delivery or download begins, the customer will be asked to give express consent to performance beginning during the withdrawal period and to acknowledge that, once delivery or download has begun, the right of withdrawal may be lost where permitted by applicable law.

If the file has not yet been generated, delivered or downloaded, the customer may request cancellation within the applicable statutory period. Defective or inaccessible files, or files that do not match the order, will be corrected or replaced at no cost.

3. Non-personalised items

If non-personalised items are offered in the future, a return may be requested within 14 days of delivery, provided that the item is unused, complete and in its original condition. The request must be made before the item is sent back.

4. Damaged, defective or incorrect products

The customer should report the issue as soon as possible through the store contact page, quoting the order number and providing photographs where needed for verification. Once verified, the appropriate repair, correction, replacement or refund will be offered. Astral Chart Factory will bear any required return costs when a product is defective, damaged or not as ordered.

5. Return conditions and costs

For eligible change-of-mind returns, the customer provides and pays for return shipping unless applicable law requires otherwise. No restocking fee is charged. Products must not be sent back before return instructions have been provided.

6. Refunds

Where a refund is due, it will be made to the original payment method without undue delay and within the applicable statutory period. For returned goods, the refund may be withheld until the product or sufficient proof of dispatch is received, where permitted by law. Additional processing time depends on the customer's financial institution.

7. How to request help

Use the Astral Chart Factory contact page and include the order number and a clear description of the request. Do not send passwords or complete bank details.